Terms of Service and Privacy Policy

1. Acceptance of Terms
By accessing or using this website you agree to be bound by these Terms of Service. If you do not agree to these terms please do not use this website.

2. Services
This website provides information about HVAC services including but not limited to installation, repair, maintenance, and emergency services. Submitting a contact form, calling the business, or booking an appointment does not constitute a guaranteed service agreement until confirmed directly by the business.

3. Accuracy of Information
We make every effort to ensure the information on this website is accurate and up to date. However we do not warrant that all content is complete, current, or error free. Pricing, availability, and service offerings are subject to change without notice.

4. AI Receptionist Disclosure
This business uses an automated AI phone receptionist to answer calls, collect information, and facilitate appointment scheduling. By calling this business you acknowledge that your call may be handled by an automated system. All information collected during your call is handled in accordance with our Privacy Policy below.

5. Limitation of Liability
This business shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or services rendered. Our total liability shall not exceed the amount paid for the specific service in question.

6. Third Party Links
This website may contain links to third party websites. We are not responsible for the content, privacy practices, or accuracy of any third party websites.

7. Intellectual Property
All content on this website including text, images, logos, and graphics is the property of the business and may not be reproduced without written permission.

8. Governing Law
These Terms of Service are governed by the laws of the State of California. Any disputes arising from these terms shall be resolved in Orange County, California.

9. Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of the website after changes constitutes acceptance of the updated terms.

1. Information We Collect
We collect information you provide directly to us including:

• Name
• Phone number
• Service address
• Email address
• Description of service needs

We also collect information automatically when you visit our website including IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information
We use the information we collect to:

• Schedule and confirm service appointments
• Contact you regarding your service request
• Send appointment confirmations and follow up communications
• Improve our services and website experience
• Comply with legal obligations

3. AI Receptionist Data Collection
When you call our business your call may be handled by an AI receptionist. During this call the following information may be collected and stored:

• Your name
• Your phone number
• Your service address
• The nature of your service request
• A recording or transcript of the call

This information is used solely to facilitate your service request and notify our team. It is not sold or shared with third parties for marketing purposes.

4. Text Message Communications
By providing your phone number you consent to receive SMS messages from this business regarding your appointment confirmation, follow up, and service updates. Message and data rates may apply. You may opt out at any time by replying STOP to any text message.

5. How We Share Your Information
We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our business (including scheduling and communication platforms)
• Law enforcement or government agencies when required by law
• Third parties with your explicit consent

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your information at any time by contacting us directly.

7. Cookies
This website may use cookies to improve your browsing experience. You may disable cookies through your browser settings however some features of the website may not function properly without them.

8. Children's Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

9. California Privacy Rights (CCPA)
As a California resident you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights contact us directly at the information below.

10. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

12. Contact Us
If you have any questions about these Terms of Service or Privacy Policy please contact: